Terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use which, together with our privacy policy, govern Redhouse’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Redhouse” or “us” or “we” refers to the owner of the website whose registered office is 1 Sans Walk, London, EC1R 0LT. Our company registration number is 023230395. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use.

1. Content

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. 

2. Ownership

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited. 

All trademarks reproduced in this website which are not the property of, or licensed to, the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. 

3. External links

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). 

We have no responsibility for the content of the linked website(s). 

4. Dispute resolution

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

5. Copyright

This website and its content is copyright of Redhouse. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form without prior written agreement is prohibited. 

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy policy

We are committed to protecting the privacy of your personal data. We will respect any personal data you share with us and keep it safe. We aim to be clear when we collect your personal data and not do anything you wouldn’t reasonably expect.

Please read this privacy policy carefully to understand our practices regarding your personal data and how we will collect, use and store your personal data. We may update this policy from time to time so please check it regularly. If there are significant updates, we will inform those people with whom we are in regular contact, such as members and email subscribers.

1. Who we are

“Redhouse” refers to Redhouse Lane Communications Ltd. We are a brand agency with offices in London.

2. What personal data we collect and the purposes for which we use it

2.1 What personal data do we hold?

Some examples of the type of information we may collect and hold about you include:

— your full name and your title or an indication of the gender that you most closely associate with

— birth date or alternatively a relevant age range

— postal address

— telephone number(s)

— email address

— records of your correspondence with us

— information you enter into our websites and digital products and details of how you use those websites and digital products

— CCTV footage of those visiting our offices

— photographs and digital images of individuals

But we may also collect, hold and process other personal data where it is appropriate and relevant, for example:

— details of why you have decided to contact us and how you may have heard about us and the work that we do

— details of how you would like to be involved and what you intend to do with the information we provide

— personal data about you that will enable us to be more precise in what we send you or how we approach you

— for purely business-related reasons, including managing relationships with third party and partner organisations

We will only process sensitive personal data, also known as special categories of data (such as data related to your health), with your explicit consent, for reasons of substantial public interests or where necessary for the establishment, exercise or defence of legal claims.

2.2. How and why will we use this personal data?

We will use your personal data to:

— provide you with the information, product or service you have requested from us

— provide you with other information which we feel may interest you, which may include newsletters, tips, updates, voluntary surveys or questionnaires for you to complete, details of events we think you may be interested in attending, and details of any promotions and competitions we are running

— analyse and understand how people use our websites and digital products so we can improve and personalise the experience for users and reflect your preferences and previous interactions

— keep a record of our relationship with you

— improve how we communicate with you and how we operate more generally

— keep in contact with you in the ways that you have requested or agreed to

— personalise our services and communications to you

— notify you about changes to our services

— administer and process payments you make for products and services

— verify your identity where required to use some of our services and benefits

— comply with applicable laws and regulations and requests from statutory agencies including for such purposes as health and safety; the detection and prevention of crime and safeguarding

— carry out any obligations or provide you with any other services, functionality or content which you specifically request or agree to

For the avoidance of doubt, Redhouse does not use personal data for automated decision-making which produces legal effects or similarly significantly affects individuals. However, we may use profiling techniques in certain circumstances for the purpose of evaluating personal data to provide you with more targeted advertising and for the purpose of segmenting our database of clients and suppliers so that we can communicate with you in the most relevant way possible. In some cases we use cookies to do this.

3. What lawful bases do we rely on to use your personal data?

The legal bases that we rely on for processing your personal data are as follows.

3.1. You have provided your consent for us to use your personal data for a specific purpose

We will ask for your consent to use your personal data to send you marketing emails and SMS.

You always have the right to withdraw your consent at any time.

3.2. It is necessary in connection with the performance of a contract with you

Sometimes it is necessary to process your personal data so that we can enter into contractual relationships with you.

3.3. It is necessary for compliance with a legal obligation to which we are subject

This would include where we have to retain certain records, for example, to manage health and safety, for the detection and prevention of crime, safeguarding obligations, for maintaining suppression lists to ensure we comply with marketing laws, or for tax reasons.

3.4. It is within our legitimate interests

Applicable law allows personal data to be collected and used if it is reasonably necessary for our legitimate interests or a third party’s legitimate interests (as long as the processing is fair, balanced and does not unduly impact individuals’ rights). We will rely on this ground to process your personal data when it is not practical or appropriate to ask for your consent, and where we are confident that this will not impact your rights. This may include where we undertake research on individuals, including before we proactively contact them.

Our legitimate interests include business and client development, publicity, marketing, and campaigning.

Where you have provided your details to us, we may contact you by post, email and phone for certain marketing activities as set out in section 5 below (but we will explain this to you at the point that we collect your details). You can opt out of this activity at any time by emailing hello@redhousebrand.com.

We will also rely on our legitimate interests for the proper administration of Redhouse and to manage our operations (for example, maintaining appropriate records and databases, for the detection and prevention of crime and for safeguarding all those who access our premises and facilities).

When we process your personal data to achieve such legitimate interests, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal data for activities where our interests are overridden by the impact on you, for example where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

Please see section 2.1 above for the limited legal basis for when we process sensitive personal data.

4. How we collect personal data

We collect information about you:

4.1. When you give it to us directly

You may give us your personal data in order to receive information from us visit our facilities, or buy products or services from us; or when you respond to a survey or otherwise engage with us on our websites and digital products.

4.2. When a third party provides us with your personal data

Your personal data may be shared with us by third parties in certain circumstances. Where appropriate you should check any Privacy Policy of any third party when you provide your personal data to them in order to understand fully how they will process your personal data.

4.3. When it is available publicly

We may combine personal data you provide to us with personal data available from external publicly available sources such as Companies House and published articles and newspapers. Depending on your privacy settings for social media services, we may also access personal data from those accounts or services. We use this personal data to gain a better understanding of you, and to improve our communications and fundraising approaches (see section 3 above).

4.4. When you use our websites and digital products

We may collect personal data about you when you use our websites and digital products. Whenever you input personal data into our website (for example, if you make an enquiry), we will collect the personal data that you give to us. We may collect other personal data from your use of the websites, such as your IP address and access times.

5. Communications and marketing

5.1 Direct mail

We may contact you by post and telephone and, where you have provided consent, by email, to let you know about our events and activities (and we may also mention those of third parties, particularly where they are collaborating with us) that might be of particular interest to you. We provide the opportunity for you to opt out of receiving our marketing communications every time we contact you.

You can opt out of receiving our marketing communications, or update your contact preferences, at any time by emailing hello@redhousebrand.com

5.2 Social media targeting

If you are a social media user, we will use certain social media tools as part of our relationship with you. These tools include such things as Facebook and Instagram Custom/Lookalike Audiences, Google Customer Match/Similar Audiences, Twitter Tailored/Lookalike Audiences and LinkedIn Matched Audiences.

By using these tools, we will provide some of your data to the social media platform/organisation to allow them to identify your social media profile with them. The social media platform/organisation will then show you relevant advertisements related to Redhouse which we think you will be interested in seeing on your newsfeed.

The social media platform/organisation will also use your profile to identify those with similar characteristics to you who we think may also be interested in finding out more about Redhouse and the work we do. These identified individuals will then be shown advertisements about Redhouse on their newsfeed. This activity is governed by the social media platform’s own privacy policy and terms and conditions, so please do refer to these documents if you require any further information about this activity.

6. Data sharing

We do not sell your information under any circumstances.

We work with service providers and other third parties who help us to operate and to provide and improve our information, products and services, and we may share information with them for this purpose.

While we may allow our staff, consultants and/or external service providers acting on our behalf to access and use your personal data for the activities we have described in this policy (eg to provide services or products to you, deliver mailings, analyse data and process payments), we only permit them to use it to deliver the relevant information, goods or services, and only if they apply an appropriate level of security protection.

We may need to disclose your personal data upon request to regulatory and government bodies as well as law enforcement agencies. We may also merge or partner with other organisations and in so doing, acquire or transfer personal data but your personal data would continue to be used for the purposes set out above.

The personal data we collect from you may be transferred to, shared and/or otherwise processed by organisations or companies outside the European Economic Area (“EEA”). Where your personal data is transferred outside the EEA, we will take reasonable steps to ensure that the recipient implements appropriate measures to protect your personal data (for example, by entering into EU Commission approved standard contractual clauses).

Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to or via our websites and digital products; any transmission is at your own risk. If you have any questions about the international transfer of your personal data, please contact us using the details in section 12 below.

7. Children’s data

We do not collect and manage personal data about children.

8. How we keep your personal data safe and who has access to it

We are committed to ensuring that there are appropriate technical controls in place to protect your personal data, including protection from misuse and unauthorised access. For example, our network is protected and routinely tested. Your information is only accessible by staff and contractors who are bound by appropriate policies and procedures to protect your information.

9. Your rights

Please note that you may only use/benefit from some of the following rights in limited circumstances. For more information, we suggest that you consult guidance from the Information Commissioner’s Office (“ICO”) or contact us using the details in section 12 below.

9.1 Right to restrict processing

In certain circumstances, as outlined in the ICO guidance referred to above, you have a right to require us to stop processing your personal data in a particular way.

9.2 Right to erasure

You have the right to request that your personal data is erased from our records in certain circumstances.

9.3. Right of access

You have a right to ask for a copy of the personal data we hold about you. If you want to access your personal data, please send a description of the personal data you want to see and proof of your identity by post to The Privacy Team, Redhouse, 1 Sans Walk, London, EC1R 0LT.

9.4. Right to rectification

We also want to make sure that your personal data is accurate and up to date. Please let us know if your details change. You may also ask us to correct or remove personal data which is inaccurate.

9.5. Right to object

You can also opt out of receiving all or some of our marketing/fundraising communications or request that we stop processing personal data about you for certain purposes at any time by contacting us using the details in section 12 below.

9.6. Right to data portability

In certain circumstances you have a right to data portability, which means we will provide you (or a third party you nominate) with your personal data in a structured, commonly used and machine-readable format.

10. Complaints

If you are unhappy with the way in which we have handled your personal data, or you have any queries or concerns about the way we process your personal data, please contact us using the details in section 12 below.

You are also entitled to make a complaint to the ICO.

11. Data retention

We keep personal data for as long as there is a need to keep it in connection with the purposes for which it was collected. We may keep your personal data after a particular matter or exchange has concluded but purely for record keeping purposes and to be able to respond to queries. In some cases, we are also obliged to retain your personal data to comply with legal or statutory obligations (for example, to keep records of contractual or financial matters).

While the specific time periods vary depending on the circumstances, in general we will not keep records that include personal data for more than 10 years after a particular matter or exchange has concluded. In the event that you ask us to stop sending you marketing communications, we will retain certain details, such as your name and email address, but only to ensure that you are not contacted again.

12. Contact

For all enquiries in respect of this privacy policy, please contact hello@redhousebrand.com or The Privacy Team, Redhouse, 1 Sans Walk, London, EC1R 0LT.

13. Changes to this privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated in July 2020.

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