Privacy policy

This policy explains how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

Redhouse collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Redhouse with most of the data we collect. We collect data and process data when you:

  • contact us about any of our products or services
  • provide feedback via email
  • use or view our website via your browser’s cookies

How will we use your data?

Redhouse collects your data so that we can:

  • process and respond to your enquiries
  • email you with offers on other products and services we think you might like

If you agree, Redhouse will share your data with our fellow Definition Group member companies so that they may offer you their products and services.

When Redhouse processes your enquiry, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Redhouse securely stores your data in HubSpot.

Redhouse will keep your name, phone number and email address indefinitely for statistical purposes.

Marketing

Redhouse would like to send you information about products and services of ours that we think you might like, as well as those of our fellow Definition Group member companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Redhouse from contacting you for marketing purposes or giving your data to other members of Definition Group.

If you no longer wish to be contacted for marketing purposes, please contact us on hello@redhousebrand.com.

What are your data protection rights?

Redhouse would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to:

  • the right to access – you have the right to request copies of your personal data from Redhouse. We may charge you a small fee for this service
  • the right to rectification – you have the right to request that Redhouse corrects any information you believe is inaccurate. You also have the right to request that Redhouse completes the information you believe is incomplete
  • the right to erasure – you have the right to request that Redhouse erases your personal data, under certain conditions
  • the right to restrict processing – you have the right to request that Redhouse restricts the processing of your personal data, under certain conditions
  • the right to object to processing – you have the right to object to Redhouse’s processing of your personal data, under certain conditions
  • the right to data portability – you have the right to request that Redhouse transfers the data that we have collected to another organisation, or directly to you, under certain conditions

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Email: hello@redhousebrand.com

Call: +44 (0) 7778 68 66 32

Write: Managing Director, Redhouse c/o Definition Agency, 2 Stephen Street, London W1T 1AN

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Redhouse uses cookies in a range of ways to improve your experience on our website, including understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies. Our website uses:

  • functionality cookies – Redhouse uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used
  • advertising cookies – Redhouse uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Redhouse sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and allaboutcookies.org tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Redhouse website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Redhouse keeps its privacy policy under regular review and places any updates on this webpage. This privacy policy was last updated on 7 November 2022.

How to contact us

If you have any questions about Redhouse’s privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email: hello@redhousebrand.com

Call: +44 (0) 7778 68 66 32

Write: Managing Director, Redhouse c/o Definition Agency, 2 Stephen Street, London W1T 1AN

How to contact the appropriate authority

If you would like to report a complaint, or if you feel that Redhouse has not addressed your concern properly, you can contact the Information Commissioner’s Office.